Store Policies
Warranty Options
At Caicozzy, we have our own in- house guarantee for 6 months on anything you purchase.
In addition, we supply you with some of the best brand name furniture that in turn offer great warranties on their products against manufacturing defects and workmanship.
Damaged goods/Exchange/Return Policy
Caicozzy wants to ensure quality customer service. If your item was damaged during shipping, we will replace the damaged item for the same model at no cost to you. Caicozzy must be notified of damage and intention to return within 5 business receiving delivery.
For your own protection, be sure to note any outside or packaging damage with the shipper at time of delivery. We do not accept exchanges based on color preferences. Please note that computer displays and lighting conditions may affect the accuracy of product images. Caicozzy does not accept exchanges based on color preference alone.
Caicozzy will accept the exchange of defective or damaged furniture within 7 days of delivery. We reserve the right to repair or replace any part(s) found to be defective in workmanship for up to one year. All items must be inspected by Caicozzy representative before the claim can be submitted.
Returns are allowed. All items must be in original packaging and unassembled. Items not in original packaging, or merchandise that has been assembled, cannot be returned. Merchandise must be in like-new condition in order for customers to receive full credit.
The following are not manufacturer defects:
- Colors may vary slightly from the photo taken because of photography, lighting, and/or computer display differences.
- Foam will soften slightly over time
- Natural wear and tear over the use of the product
- Exposure to environmental conditions that may cause defects to products
Payment Policy
Caicozzy Furniture accepts wire transfers and credit cards. All purchases must be paid in full prior to shipment.